There are many ways to reach out and connect with other AWS learners. Join our AWS Community today!

Join the discussion about all things related to Amazon Web Services on Slack. To get started visit You will be asked for your email address and will be sent an invite. Once there, join your course-specific channel.

The Certification QA Facebook group is your platform to ask questions, share your AWS knowledge and learn from the AWS community about the latest AWS exam experiences.

We have compiled a list of frequently asked questions below. To view our course specific FAQ, visit

Simply log-in and navigate to “My Courses” in the upper left corner. That’s where you’ll find all of your purchased courses.

If you’re not 100% happy with your AWS training course, you can request a refund within 7 days of your purchase. Please log-in to your account and click on the arrow next to your name (in the upper right corner). In the drop down menu, select “My Orders” and click “Request Refund”. You’ll be presented with 2 options:

1: My money back
Please allow up to 7 business days for the refund to be processed. 

2: Credit note for future purchase

Get instant credit for your next purchase. You can make as many purchases as you want until the credit is exhausted. Valid for 12 months. 

Please check the course specific FAQ to find immediate answers to your questions.

For technical questions, please join the discussion on Slack. You will be asked for your email address and will be sent an invite. Once there, join the course specific channel.

We also host a private group on Facebook where students get to ask questions and share their exam experience with the community of AWS students. 

Please note that messages on social media aren’t monitored.

Click here to join us on Slack. You will be asked for your email address and will be sent an invite. Once there, join the course specific channel.

Yes, you can purchase a gift card of any amount for someone you care about. The store credit is valid for 12 months and can be applied to multiple purchases.

Neal is very active on social media. He’s always delighted to see his students share their AWS success with the community on Facebook or LinkedIn. Feel free to join these groups and follow him on LinkedInTwitter or Instagram.  Please keep in mind that Neal’s inboxes on social media aren’t monitored.

There are now 11 AWS Certifications under the foundational, professional, and specialty learning paths – so you might be wondering which AWS certification is right for me? And which AWS certification should I get first? It can be a bit confusing at first but once you understand the different levels and the role-based or specialty scope of the exam it becomes much easier to digest. To learn all about the various levels and how the certifications are designed to prepare you for specific organizational roles working with cloud computing visit:

With our instructor-led courses, there is NO need for previous AWS cloud experience as we’ll teach you the foundations of cloud computing. For those with no IT experience, we highly recommend our “Introduction to Cloud Computing on AWS for Beginners” course.

For those aiming to get AWS certified, we recommend getting started with the AWS Cloud Practitioner certification exam. Beginners are very welcome – as all of our entry-level courses are designed with non-techies and newcomers to the cloud in mind.

You can check out via Stripe using your credit card / debit card (Visa, MasterCard, American Express, Discover, JCB). For some selected products, we also accept PayPal (e.g. Gift Cards / Store Credit).

Absolutely! We offer a 7 day money-back guarantee, NO questions asked should you not be 100% happy with our Training Courses. 

Yes, we regularly update all of the content of our training courses, practice exams and training notes to reflect the latest AWS changes.

Our courses are suitable for

  • Students preparing for the AWS Certified exams who want to pass with confidence at first attempt
  • Anyone who is keen to take their AWS Cloud Career and salary to the next level with an AWS certification
  • Professionals who want to learn how to leverage the benefits of the AWS Cloud to demonstrate strong capability with AWS to (future) employers

Yes, we have compiled a range of free AWS Training Resources for AWS Certifications  – including free video tutorials, practice questions and training notes. 


For sales enquiries, please fill in this form. Please check the FAQ to find immediate answers to your questions. If you have technical questions, please ask these on Slack. To submit your feedback and suggestions, please use this form.