We want all of our customers to be happy with their purchases and encourage anyone to review our refund policy prior to making any purchases. If you are not completely satisfied with your purchase for any reason, please see below for more information on our refund policy:
100% Satisfaction Guarantee
Our 7-Day Money Back Policy applies to the following products:
- Ultimate Training Packages (Combo of Video and Practice Exam Course)
- Individual Courses (On-demand Video Courses, Deep-Dive Masterclasses & Practice Exam Courses)
- Annual Membership – This is not a subscription and does not auto-renew.
- Monthly Membership (Subscription) – No lock-in or minimum term. Users can cancel anytime. Upon cancellation, users can still access all training until the end of the payment period.
- AWS Bootcamps – Full refunds for Bootcamps are available within the first 7 days after purchase. Name changes are allowed for the same cohort if requests are received more than 48hours ahead of the program commencement. For payment plans, only the first installment qualifies for a refund within 7 days of purchase.
Please note that customers can only request a refund once per product. So we ask you to carefully consider your purchase decisions as you won’t be eligible for a refund the second time around.
How to Request a Refund
If you’re not 100% happy with your purchase you can request a full refund (self-service) within 7 days of your purchase. To request a refund, please log-in to your account and click on the arrow next to your name (in the upper right corner). In the drop-down menu, select “My Orders” and click “Request Refund”. You’ll be presented with 2 options:
1: My money back
Please allow up to 7 business days for the refund to be processed.
2: Credit note for future purchase
Get instant credit for your next purchase. You can make as many purchases as you want until the credit is exhausted. Credit is valid for 12 months.
No Refunds Policy
The following products are not eligible for replacement or refund:
eBooks (downloadable PDF):
Due to the non-returnable nature of downloadable products, sales of our ebooks (“Cheat Sheets” and “Practice Tests”) are final. eBooks are not eligible for refunds or exchanges.
Sales of any Challenge Labs are final. Challenge Labs are not eligible for refunds or exchanges as Digital Cloud Training is charged by Learn on Demand Systems for all student registrations and must pass on those costs.
Zero tolerance for chargebacks
Digital Cloud Training has a zero-tolerance policy for chargebacks. Customers are urged to contact us by email at firstname.lastname@example.org to discuss any issues. Any customer who disputes a valid credit card payment will be permanently blacklisted and barred from the use of all services.
Refunds Processing Times
Provided that your refund request is received within 7 days of purchase, your refund will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund within 7 business days of your refund request, first check your bank account again. There is often some processing time before a refund is posted. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.